YorkHost - Status Update — Client Area (Beta) Authentication – Incident details

All systems operational

Status Update — Client Area (Beta) Authentication

Resolved
Major outage
Started 8 days agoLasted 7 minutes

Affected

YorkHost Beta Client / Billing

Major outage from 4:32 PM to 4:39 PM

Updates
  • Resolved
    Resolved

    The Redis session authentication issue has been fully resolved.
    All backend nodes are synchronized and operational.
    Monitoring confirms normal login and session behavior.

  • Update
    Update

    A patch has been applied to resolve the Redis session authentication issue.
    Deployment is in progress across all backend nodes.
    Full restoration is expected once propagation completes.

    No impact on production or core services. Monitoring continues.

  • Identified
    Identified

    We’re currently investigating an authentication issue related to the Redis session handler on the beta client area.
    The problem affects login persistence for some users. Core services and production environments are not impacted.

    A fix is being tested and will be deployed shortly. Continuous monitoring remains active.