YorkHost - Notice history

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Notice history

Dec 2025

Scheduled Maintenance - GAME 4 & GAME 14
Scheduled for December 15, 2025 at 12:00 PM – 12:15 PM 15 minutes
  • Planned
    December 15, 2025 at 12:00 PM
    Planned
    December 15, 2025 at 12:00 PM

    We will be performing scheduled maintenance on GAME 4 and GAME 14 to implement infrastructure optimizations.

    During this maintenance window, services hosted on these nodes may experience brief interruptions.

    We appreciate your patience and understanding.

GAME-NODE-15 is down
  • Resolved
    Resolved
    GAME-NODE-15 is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    Investigating
    GAME-NODE-15 is down at the moment. This incident was automatically created by Instatus monitoring.
YorkHost Client / Billing is down
  • Resolved
    Resolved
    YorkHost Client / Billing is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    Investigating
    YorkHost Client / Billing is down at the moment. This incident was automatically created by Instatus monitoring.
Scheduled Maintenance - GAME 07 & GAME 08
  • Completed
    December 13, 2025 at 1:41 PM
    Completed
    December 13, 2025 at 1:41 PM

    The scheduled maintenance on GAME 07 and GAME 08 has been completed.

    Please note that the maintenance started later than initially planned and was only performed on GAME 07. The planned optimizations for GAME 08 could not be implemented during this window and will be rescheduled for a future maintenance.

    All services are now operating normally. Thank you for your patience.

  • In progress
    December 13, 2025 at 1:34 PM
    In progress
    December 13, 2025 at 1:34 PM
    Maintenance is now in progress.
  • Planned
    December 13, 2025 at 12:00 PM
    Planned
    December 13, 2025 at 12:00 PM

    We will be performing scheduled maintenance on GAME 07 and GAME 08 to implement infrastructure optimizations.

    During this maintenance window, services hosted on these nodes may experience brief interruptions.

    We appreciate your patience and understanding.

GAME-NODE-18 is down
  • Resolved
    Resolved
    GAME-NODE-15, GAME-NODE-17, GAME-NODE-18 are back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    Investigating
    GAME-NODE-15, GAME-NODE-17, GAME-NODE-18 are down at the moment. This incident was automatically created by Instatus monitoring.

Nov 2025

Virtualizor 01 Network Check
  • Planned
    November 30, 2025 at 9:00 PM
    Planned
    November 30, 2025 at 9:00 PM

    We will perform a check on the Virtualizor 01 server, which is currently operating at 1 Gbps instead of the expected 10 Gbps.

    Details:

    1. The server is physically connected at 10G but is currently only using 1 Gbps.

    2. This situation is not critical but does not meet our quality standards.

    3. Short service interruption is anticipated.

    4. If there is any impact, it will be resolved quickly.

    We will keep you informed of the progress of this operation.

  • In progress
    November 30, 2025 at 8:00 PM
    In progress
    November 30, 2025 at 8:00 PM
    Maintenance is now in progress.
  • Completed
    November 30, 2025 at 7:48 PM
    Completed
    November 30, 2025 at 7:48 PM

    ✅Maintenance completed successfully.

    Network optimization on Virtualizor 01 has been finalized. The uplink has been upgraded from 1 Gbps to 10 Gbps. Total service disruption was limited to approximately 20 seconds. All services are now operating normally.

Game 15 Issue
  • Resolved
    Resolved

    Le serveur yh-game-node-15 a redémarré automatiquement suite à une latence disque qui a causé l'arrêt du service Docker (19:30). Services restaurés à 19:38.

    Diagnostic complété : le disque est sain. Incident jugé aléatoire.

    Merci pour votre patience.

  • Update
    Update

    Server is back online

  • Update
    Update

    We are restarting the server concerned (GAME-NODE-15).

    We have not identified the cause of the crash. We will analyze the system logs once the server is restored so that we can provide you with more information.

  • Investigating
    Investigating
    We are currently investigating this incident.
Performance enhancement
  • Completed
    November 27, 2025 at 10:18 PM
    Completed
    November 27, 2025 at 10:18 PM

    Maintenance has completed successfully.

    Server is Online and starting UP Automatically

  • Update
    November 27, 2025 at 10:16 PM
    Update
    November 27, 2025 at 10:16 PM

    We are booting UP server, services should be back soon.

  • In progress
    November 27, 2025 at 9:47 PM
    In progress
    November 27, 2025 at 9:47 PM
    Maintenance is now in progress.
  • Planned
    November 27, 2025 at 10:00 AM
    Planned
    November 27, 2025 at 10:00 AM
    We are planning for a scheduled maintenance during that time.
Issue GAME 16
  • Resolved
    Resolved

    As we started mooving customers i close now this incident.

  • Update
    Update

    We are continuing to migrate customers from game 16.

  • Update
    Update

    As planned we added a GAME 17 to handle more server.

  • Monitoring
    Monitoring

    Update - The server has restarted, however the 2 faulty RAM modules continue to significantly reduce the node's RAM capacity. We are proceeding with server migrations to compensate for this temporary limitation while we await the scheduled maintenance intervention.

  • Identified
    Identified

    Our diagnostic analysis has identified faulty RAM modules as the root cause of the recent server crashes. Now that the issue has been isolated, we have scheduled a maintenance intervention to repair and replace these 2 defective RAM sticks. To minimize disruption and ensure service continuity, we will urgently deploy an additional node this evening to migrate certain servers as a precaution.

  • Investigating
    Investigating

    we perform a physical server analysis

DDoS targetting plesk
  • Resolved
    Resolved

    We have made significant progress in securing our Plesk infrastructure. Several protections have been implemented:

    • Enhanced application-level rate limiting

    • Optimized anti-flood protection

    • Improved malicious request filtering

    These measures should greatly improve the stability and security of your services.

    Compensation: To apologize for any inconvenience experienced, we are offering 10 free days to all our customers. Simply open a support ticket to claim it.

    Thank you for your patience and trust.

    The YorkHost Team

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Maintenance en cours - Infrastructure Plesk
    Durée estimée : 1-2 heures

    Services impactés :

    • Hébergement web

    • Panel Plesk

    • Sites clients

    Description : Nous procédons actuellement à une restructuration de notre infrastructure Plesk afin d'améliorer la sécurité et les performances de nos services. Cette opération inclut la mise en place d'une nouvelle architecture réseau avec protection DDoS renforcée.

    Impact :

    • Interruptions brèves possibles sur les sites hébergés

    • Panel Plesk temporairement inaccessible

    Aucune action requise de votre part.

    Nous vous tiendrons informés de l'avancement.

    Merci de votre patience.

    — L'équipe YorkHost

  • Update
    Update

    Cher(e) client(e),

    Nous avons le plaisir de vous informer que l'ensemble de nos services d'hébergement web sont désormais rétablis et pleinement opérationnels.

    Suite aux incidents survenus, nous avons renforcé notre infrastructure de protection. Afin de garantir une sécurité optimale de votre site web, nous vous recommandons vivement d'activer le mode Proxy (icône orange) sur vos enregistrements DNS Cloudflare.

    Comment activer le mode Proxy :

    1. Connectez-vous à votre tableau de bord Cloudflare

    2. Accédez à la section DNS

    3. Cliquez sur l'icône nuage gris à côté de vos enregistrements A et AAAA

    4. L'icône doit devenir orange (Proxied)

    Cette configuration permet de masquer l'adresse IP réelle de votre serveur et de bénéficier de la protection anti-DDoS de Cloudflare.

    Nous restons à votre disposition pour toute assistance.

    Cordialement, L'équipe YorkHost

  • Monitoring
    Monitoring

    Website Behind Cloudflare are restored.

  • Identified
    Identified

    We are currently experiencing a major service disruption affecting our Web and Reseller Web hosting services (Plesk infrastructure).

    What's happening:

    Our infrastructure is under targeted DDoS attacks using TLS Encrypted methods. This sophisticated attack exploits encrypted HTTPS traffic, making traditional mitigation ineffective.

    Current status:

    We are unable to guarantee immediate service restoration for Plesk-based services. The only viable mitigation would require each customer to configure upstream filtering (Cloudflare, Sucuri), which is not scalable.

    Available solutions:

    - Customers with technical expertise can migrate to our VPS plans (isolated infrastructure)

    - Contact support to discuss migration options

    Compensation:

    Affected customers will receive compensation. Details will be communicated soon.

    Legal action:

    The malicious actor has been identified. Legal proceedings are being initiated.

    📄 Full official statement (FR/EN): https://drive.google.com/file/d/1MVsrashxpX7-_KDRD1zNuq-_fwfmTTz-/view?usp=sharing

    We apologize for the inconvenience and thank you for your patience.

    — YorkHost Team

  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025

DDoS attack on Plesk
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    The geoblock remains active to limit the impact.

    A mitigation patch is still being tested with our service provider.

    Some users may experience slowdowns or temporary unavailability.

  • Update
    Update

    A modification is being made to mitigate the attack.

  • Monitoring
    Monitoring

    We have implemented geographic restrictions while waiting for the Anti-DDoS provider’s patch, scheduled for tomorrow.

    Protecting Plesk servers remains challenging due to their shared infrastructure, but we are actively working on long-term improvements.

    The service is currently partially restored.

  • Update
    Update

    Le service Plesk est toujours visé par une attaque de niveau L7.
    Nos équipes poursuivent le déploiement d’un correctif pour rétablir la stabilité.

  • Identified
    Identified

    Une attaque DDoS est actuellement en cours sur le service Plesk.
    Nos filtres avancés ont été activés afin de mitiger l’impact et rétablir la stabilité du service.

Oct 2025 to Dec 2025

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