YorkHost - Client Area Performance Investigation – Incident details

No definitive fix has been identified at this stage.
Average loading times within the Client Area remain around 5.4 seconds once logged in, which we consider within acceptable parameters.

Given that the current Client Area will soon be deprecated, our team has decided to close this incident and focus efforts on the development of our next-generation client platform, currently in internal beta.

If performance degradation becomes more significant or persistent, a new investigation will be opened accordingly.

Following further investigation, we have determined that the previous assumption regarding client area latency was incorrect.
The initial analysis did not reflect the actual source of the issue. Our team has now refocused efforts on identifying the true root cause with updated diagnostic data.

All hosted services continue to operate normally.
A new update will be issued once the correct cause has been confirmed and mitigation steps are in place.

Our engineering team has identified the source of the latency affecting certain users within the YorkHost Client Area.
The issue was traced to the HostBill notifications table, which had accumulated a large volume of records over time, leading to degraded query performance and slower page loading for some users.

We are now implementing a permanent fix that includes database optimization, cleanup of redundant entries, and improved indexing to prevent recurrence.
This process is being carried out carefully to maintain data integrity and avoid service interruptions.

All hosting services, panels, and infrastructures remain fully operational, and the majority of users continue to experience normal access speeds.
Further updates will be provided once the optimization work is fully completed.

Our team has not yet identified a precise root cause for the ongoing latency affecting the YorkHost Client Area.
We are currently developing a detailed action plan to isolate and diagnose the issue more effectively across our systems.

All hosting services and infrastructures remain fully operational.
Further updates will be shared as soon as new information becomes available.